Refund policy
Returns
We want you to be completely satisfied with your SoftStep Gel Toe Caps. If you are not satisfied with your purchase, you may return unused and unopened items within 30 days of delivery for a full refund.
Eligibility for Returns
- Items must be in their original, unopened packaging
- Items must be unused and in the same condition you received them
- Returns must be initiated within 30 days of delivery
- Proof of purchase is required
How to Initiate a Return
To start a return, please contact us at softstep113@gmail.com with your order number and the reason for the return. We will provide you with return shipping instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item was received damaged or defective. We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days and applied to your original payment method.
Late or Missing Refunds
If you have not received your refund after 7 business days, please check with your bank or credit card company first, as processing times may vary. If you still have not received your refund, contact us at softstep113@gmail.com.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return your original purchase for a refund and place a new order.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will send a replacement at no additional cost or provide a full refund, including return shipping costs.